Frequently Asked Questions
Everything you need to know about your beauty experience with Caryl Baker Visage.
What is your return policy for beauty products?
We offer a 30-day return policy on most unopened and unused beauty products. Due to hygiene standards, opened skincare or cosmetics cannot be returned unless there is a confirmed allergic reaction or product defect.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your products cruelty-free?
Caryl Baker Visage is committed to ethical beauty. We do not test our finished products on animals and we work closely with suppliers who adhere to cruelty-free standards.
Do you offer international shipping?
Currently, we ship to addresses within Canada and the United States. Shipping rates and delivery times vary based on your location and will be calculated at checkout.
Can I book a facial or brow service through the website?
Yes, you can use our 'Store Locator' to find your nearest Caryl Baker Visage boutique and book your professional beauty services online or by calling the location directly.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.